1. How, where, by whom and using what material are the MADALO wraps woven?
All information answering this question can be found here: Production
2. What is the MADALO chatter?
Shortly after having started MADALO one of the very first customers, Dani, contacted MADALO to ask if she could start a MADALO chatter group (in German) on Facebook, where mums (and of course also
dads) can exchange their experience with MADALO and baby wearing in general. In the chatter, also other topics, mostly related to babies, are discussed. Besides that MADALO wraps can be
bought (at retail price) or lent for testing. Since then the chatter grew and soon there existed also an English-based international chatter, which is kindly supervised by
Michelle. Thanks to Dani, Michèlle , and all chatter members for your support and interest in MADALO :)
If you are not in the chatter yet: We look forward to welcoming you in our International Chatter: MADALO International Chatter.
3. Where can I buy a MADALO wrap?
We are still a young company and the amount of handwoven MADALOs is limited. All models are woven in limited edition. Each time a new model is released we present it in our Shop and on Facebook. In order to give everyone the same chance to get a MADALO we offer our wraps exclusively per draw. Draws take place either in our Facebook chatters for chatter members or for everyone here in the Shop section. About one week before the draw takes place all information is given there.
4. When I win the draw how can I pay for my MADALO wrap and how long does delivery take?
Payment for draw winners must be done after 3 hours of notification with Paypal or SOFORT. After payment is done we ship within one day and will send you the invoice + tracking number by email. Please note that sometimes the e-mails end up in the spam folder. Delivery with DHL within Germany takes 1 - 3 days, to the rest of the EU, Norway and Switzerland a little longer; depending on the country.
5. Does MADALO also offer “standard wraps”, which are always available?
Since both our customers and we have many ideas -related to color (changes), weaves etc.- which we like to implement quickly, our wraps are woven as limited editions. We have chosen to only sell 100% handmade wraps created in small batches. Therefore, we cannot make any large amount of MADALO’s available.
6. Where can I find out which new models are expected?
On Facebook, we always inform you about the new wraps and even supply some pictures of the manufacturing process. On Pinterest, we have created an album for each model where we also present the new models. Follow us also on Instagram to see our models and share with us your pictures using the following hashtag #itsmadalo,
7. How should MADALO wraps be washed?
The wraps should be washed with liquid detergent (without optical brighteners) at low temperatures (30 °C max.). Do not use fabric softener. Don’t pre-dry (or only at a low spin speed) and never tumble-dry. Ironing is ok, but please at max. 150 °C!
8. Do the wraps shrink after washing?
The mentioned wrap length is always stated as “ca.” because they are cut and measured by hand before washing. Actually the wraps are usually a little bit longer than stated, because they may shrink during washing and drying. However, they will regain length with use.
9. I am not satisfied!
Your satisfaction is very important to us! If you should nonetheless be less than satisfied with our products or service, please contact us at firstname.lastname@example.org, so that we can find a solution together.
10. My question is not answered here.
Please just send us a message at email@example.com